Diamonds by Lauren offers free, fully insured shipping on all domestice purchases. Overseas shipping is done via FedEx internaitonal. The cost for internaitonal shipments ranges from $75 and up, depending on insurance value. In the unlikely event that an item is lost in transit, we can either send you another item as soon as possible, or you can opt to recieve a full refund. Refunds are processed in approximately 30 days and will be returned to you by check.
Upon delivery, if your package looks as though it has been tampered with, please do not accept receipt. Please contact us immediately, and we will advise. If you receive an item that appears to have been damaged in transit, please let us know as soon as possible.
When sending a payment, please address it as follows:
30 West 47th Street
New York, NY 10036
When paying by check, please make it payable to Rock Diamond Corp
PLEASE DO NOT SHIP JEWELRY TO US WITHOUT CHECKING WITH US FIRST- we will provide you with specific security procedures that must be followed when shipping valuable jewelry. We offer fully insured shipping at reasonable cost. If our security procedures are not followed, or you choose to ship and or insure your jewelry on your own, we can not be responsible for losses.
If you live in New York State, or the item is picked up at our office we are bound to collect applicable New York State sales tax. We can not collect sales tax on shipments to points outside of New York State
Overseas customers are responsible for paying any and all import duties, taxes and charges in their own country. These are imposed by your government and are therefore not determined by us in any way. They will be collected locally and may need to be paid before your package will be released to you.
Please take a look at your government's website -- they will provide you with information on import taxes and charges or direct you to the appropriate agency in your country.